It is obvious the problem is a dependency that is missing and something that FXHome and Imagineer should be able to talk to each other and provide guidance to FXHome customers since, one more time, FXHome sells it bundled as one.Īlso, I bought the product from FXHome, not Imagineer. But you're conflating two problems: 1) installation requirements - which are what I'm asking you for and which you should provide customers and 2) a bug within Imagineer software - which is not the problem here. I agree, if Mocha is failing that is Imagineer's problem.
#Hitfilm pro 2017 crack mac install
That means you provide guidance on system requirements (Do you install Mocha separate? No.). Own it and exceed the customer's think you're missing the point.
I didn't have to buy 2017 - but I want to see the product continue to do well and I love what you get compared to the Adobe-subscription-ridiculousness of the world. The "thats-not-my-job" approach is just crappy customer service and very much not appreciated after dropping hundreds of dollars to help spearhead HitFilm moving forward. If you don't want to fix it I'll just keep opening tickets with you as a paid customer. Sure, I could go troll Mocha's forums but, hey, novel idea why doesn't HitFilm Staff get together with Imagineer Staff and figure out the requirements for your integration of their software instead of pointing the finger for your users to go over their and get someone who knows little to nothing about your integration of their software? That would be amazing and probably something you should just do, because as you can see it's going to keep coming up over and over again until 1) you provide guidance or 2) you fix it so it's not a problem when installing your product. When installing Pro 2017 on a clean Windows 10 LTSB installation Mocha fails miserably. I own both HitFilm 4 Pro and HitFilm Pro 2017. However this is your product and HitFilm provides zero assistance on software requirements for installation of your flagship product.